Policies
Cancellation & Rescheduling
Applies to rooms and experiences alike, measured against the trip/stay date — never the order date.
- Cancel for a full refund with 72+ hours notice.
- Reschedule with 48+ hours notice.
- Inside those windows: zero refund.
- Operator-initiated weather cancellation: full refund or credit.
- No-shows: no refund.
All refunds are reviewed and approved by staff before any money moves. Refunds are never automatic.
A prior $10 cancellation fee was dropped per ownership; reinstate on request.
Taxes
- Lodging (rooms + campsites): 14% — 8% Allegany County Hotel/Motel Tax + 6% Maryland State Sales & Use Tax.
- Cafe food, soft drinks + retail merch: 6% Maryland State Sales & Use Tax. Beer and wine: 9% Maryland alcoholic beverage sales tax. Menu prices are before tax, in your room and on the train order page alike.
- Guided experiences & rentals: 5% Tracks & Yaks Activity Tax. Booked with lodging, your receipt itemizes both rates — 14% on the room portion, 5% on the ride portion.
Check-in & Check-out — 24-Hour Contactless
Check-in is fully self-service and contactless — no front desk, no waiting. Arrive any hour and check in on your device.
Your room door code is revealed on-device and texted to your verified phone the moment you tap Check In. The code is unique to your stay and active only for your stay window.
Tap Check Out on your device by 11:00 AM. A reminder is sent before 11:00 AM. If you haven't checked out by 11:00 AM, the system records checkout automatically and flags it for staff.
Checkout time: 11:00 AM.
SMS Messaging Terms (TCPA)
By providing your mobile number and opting in, you consent to receive transactional and promotional text messages from The Tunnel Hotel and Tracks & Yaks.
Consent is not a condition of any purchase.
Message and data rates may apply. Message frequency varies.
Reply STOP to opt out at any time (you will receive one final confirmation). Reply HELP for help.
Supported carriers include AT&T, T-Mobile, Verizon, and US Cellular, plus most major carriers.
Your opt-in data is never shared or sold.
Questions: 240-730-4064 · bookings@tunnelhotel.com
Activity Waiver: Signed in Person
Every railbike rider signs the Tracks & Yaks activity waiver in person on ride day. Check in 30 minutes before your scheduled railbike ride so everyone in your party can sign before departure. A parent or guardian signs for riders under 18.